Support
Help and support.
The essentials about Strava, sync and screens. Can’t find the answer? Ask in the forum.
01
Connect Strava
Quiver gets runs and shoes from Strava. Without a connection, the app and the screens have nothing to show.
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Tap “Connect Strava”
You are asked the first time you open the app. Later you find it under Settings → Strava.
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Sign in and grant access
Strava opens and asks whether Quiver may read your activities. Accept all the permissions, or we will be missing data.
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Done
You are back in the app. Your shoes and latest runs arrive right away, the rest of your history over time.
Shoes come from Strava. Add your shoes under Gear in Strava and choose which activities they belong to. Strava explains how in How do I add gear.
You can also revoke access from Strava, under My Apps. Your Strava data is then deleted on our side.
02
Sync and storage
You don’t need to do anything. Strava tells us when something changes, and we fetch it automatically.
- 5 minNew activities
- Upload a session, or change one, and it is in the app within 5 minutes.
- 6 hYour history
- Older activities are in place within 6 hours of connecting Strava.
- NowManually
- Don’t want to wait? Sync yourself from the app.
- 6 dMaximum age
- No data we hold is older than 6 days. By then we fetch it again.
Syncing manually
- “Sync with Strava” on Home fetches what is new.
- “Full resync” under Settings → Activities fetches all shoes and runs again. Use it if something is missing or looks wrong.
Why 6 days?
Strava’s rules say we may only keep your data as a temporary cache. So we keep fetching everything again from Strava every 6 days. You won’t notice, and if you delete a session in Strava, it disappears on our side too.
03
Screens
An e-ink screen shows the same views as the app, without you opening it.
- Add: go to Devices → Add device and follow the steps. The screen must be in setup mode and show a QR code.
- Setup mode: hold the button down for 5 seconds. If the screen has no button, press RESET or unplug it.
- Wi-Fi: the screen only uses 2.4 GHz networks.
- Updates: by default the screen fetches a new picture every 15 minutes. You can change the interval under Devices. A shorter interval means shorter battery life.
- Views: choose what the screen shows in the app. If it has a button, you switch views with it.
04
Disconnect or delete your account
It’s up to you. What you delete is deleted right away.
Disconnect Strava
All activities and shoes from Strava are deleted on our side right away. You keep your account, screens and settings.
Settings → Strava → Disconnect Strava
Delete your account
We disconnect Strava and delete everything we have about you right away. Your screens forget the Wi-Fi password and go back to setup. This can’t be undone.
Settings → Delete account
You can do both in the app, or e-mail support@wext.as from the address you sign in with, and we’ll do it for you.
05
Common questions
My shoes don’t show up
Quiver shows the shoes you have added under Gear in Strava. Add them there, and link them to your runs. Strava doesn’t tell us when gear changes, so new shoes can take up to a day. Tap “Sync with Strava” to fetch them right away.
A new session doesn’t appear
Check that the session is uploaded to Strava. Wait 5 minutes, or tap “Sync with Strava” on Home. If it still isn’t there, run “Full resync” under Settings → Activities.
“Sync with Strava” says I have to wait
To stay within Strava’s quota you can sync once a minute, and run a full resync once every 4 hours.
The screen shows old numbers
By default the screen fetches a new picture every 15 minutes, so it can take a while from when the app is up to date until the screen is. If nothing changes after an hour, check under Devices in the app that the screen is on Wi-Fi.
Didn’t find the answer? Ask in the forum.